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June 25, 2013
Bill Ives SAP and MindTouch Work Together to Enhance Customer Experience
By Bill Ives
This week I will be looking again at new technolgies. MindTouch now has a partnership with SAP so its offering is used to complement SAP cloud solutions, including SAP Cloud for Service and SAP Cloud for Social Engagement, to provide customers self-service with an integrated help system that offers the latest and most relevant product information. A major area of concern for companies with large customer bases is the consistency and quality of the information a company provides.

MindTouch solutions aggregate product data from different information silos to distribute the most relevant, accurate and up-to-date product information to a wide spectrum of users, ranging from employees to customer support agents to end-user customers. For example, it can use content from Facebook, Twitter, CRM agents, websites and other communities to create a comprehensive profile of the customer’s product history. MindTouch then delivers this information through a variety of channels, including call centers, the Web and mobile devices. [...]

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Today's Top Videos:
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Are You Ready for Social + Mobile + Big Data + Cloud?
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JackBe Enables Business Intelligence to be More Accessible and Robust with Recent Moves Can you answer the question everyone is asking? WTF — What is the future of business? What Is Big Data?
I have covered JackBe for a number of years and like their evolution from a mashup engine to making use of this capability for bringing business intelligence to the average business user (see for example, JackBe Expands Real-Time Operational [...] Today’s leading companies are already becoming obsolete. Fortunately or unfortunately, they won’t know until it’s too late. In 10 years, 40% of the Fortune 500 was replaced. Irrelevance is only accelerating. It’s Digital Darwinism out here. #AdaptorDie! Ignorance is bliss, until it’s not. [...] Big Data… the buzz word is flying around all over the Internet, but have you ever asked yourself what the heck is big data exactly? Geospatial pros have worked with “big” data products forever it seems, however, all of a [...]
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Other iEntry Business Resources:
- WebProNews - SalesNewz - eCommNewz iEntry Inc.
- Jayde - CareerNewz - WebsiteNotes
- MarketingNewz - InvestNewz - AdvertisingDay
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