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July 29, 2013
Jacob Morgan The Feature Adoption Framework for Social Collaboration
By Jacob Morgan
One of the things that organizations need to consider when rolling out a social collaboration platform is how various features will impact or affect adoption. Most platforms today have dozens of features but should organizations roll them out all at once? That can certainly be one approach. But another approach which I find to be more effective is to roll out the features gradually based on their value and how they can help improve employee adoption. In fact, looking at adoption from a technology or features perspective is something that is not typically explored, but should be. This framework can help organizations understand how features can impact adoption. This is one of the many topics I explore in my book, The Collaborative Organization.

Let’s walk through each stage in detail. [...]

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Recent Articles:
The Feature Adoption Framework for Social Collaboration
One of the things that organizations need to consider when rolling out a social collaboration platform is how various features will impact or affect adoption. Most platforms today have dozens of features but should organizations roll them out all at once? That can certainly be one approach. But another approach which I find to be more effective is to roll out the features gradually based on their value and how they can help improve employee adoption. In fact, looking at adoption from a technology or features [...]
Read More...
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Paul Leonardi, a professor of communication at Northwestern University conducted a carefully controlled experiment to determine the extent, if any, that social software can improve employee content discovery and relevant expertise location. A major [...] This week I will be looking again at new technolgies. MindTouch now has a partnership with SAP so its offering is used to complement SAP cloud solutions, including SAP Cloud for Service and SAP Cloud for Social Engagement, to provide customers self-service with an integrated help system that offers the latest and most relevant [...] Those who had the opportunity to attend the 2013 IDC Directions conference saw IDC Senior Vice President & Chief Analyst, Frank Gens, talk about how business technology is migrating to the 3rd Platform. He defined this 3rd platform as [...]
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