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September 10, 2013
Jacob Morgan Don't be Scared to Provide Feedback to Your Vendors
By Jacob Morgan
Many of the companies I work with and speak with are not always completely satisfied with the collaboration technologies that they deploy. In fact I’d say it’s rare for a company to say that they are 100% happy with everything that the vendor offers. The reality is that the words “perfection” and “technology” don’t really go that well together especially when considering that every company has different needs and expectations (as do individuals). The key is to understand and expect that this will be the case.

Sometimes a feature doesn’t work the way they would like it to, perhaps an integration isn’t that smooth, or maybe the reporting and analytics isn’t providing the insight and data that they are expecting (this is actually a very common issue). Most of the time what happens is…absolutely nothing. The company goes on in frustration with the team complaining and moaning to each other about how the technology doesn’t meet all of their needs. [...]

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